TESTIMONIALS

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Testimonials

We strive to deliver a professional, reliable and exemplary service to our customers every single time you engage our services. We are always delighted to receive your thanks. Here’s what some of our satisfied clients had to say. 

"Thank you for your quote, and I would also like to note that all of our contact with your company – which has been through Reece and Bernadette, has been clear, thorough, polite and courteous. I would like to express my appreciation of them both. They have been lovely to deal with."

Naomi, Cook - Canberra

"To Joey and the fantastic team at Proactive. It has been 21 years that Proactive have been looking after our temperamental old building! Your great team has kept us warm and toasty every winter and cool and comfy every summer. So, since you have done this so well you know we are going to keep annoying you for at least another 21 years, don’t you?"

The HIA Team, Housing Industry Association National Office - Canberra

"I want to thank the staff at Proactive Airconditioning Pty Ltd for the work done in repairing our evaporative air conditioner recently. Josh the serviceman was professional, effective, and organised. He was a great ambassador of your company. I spoke with Bernadette, Tracey and Linda and in each case they knew exactly who I was and what I was in contact with them about. They knew their customers. I was impressed that everyone in the company knew exactly what was going on with our job and acted effectively to manage the issue and communicate well between themselves and me. My experience in this industry in Canberra has been barely acceptable to this date. Proactive Airconditioning was outstanding in service and customer relationships. I will be back when I need help again. Thank you for your excellent professional performance and attitude to customers."

Bob, Pialligo - Canberra

"Proactive Air Conditioning replaced the compressor in our Daikin Reverse Cycle air conditioning unit last month and it is working well. We really appreciate living in a warm house after 10 days without heating. Tracey, thank you again for responding so promptly to our request for repairs to the unit, the statement about the compressor replacement, and for answering my questions when I telephoned you on several occasions.

Please pass on our thanks also to Reece for his work installing the replacement compressor etc."

Helen and David, Nicholls - Canberra

"Dear Proactive office team and Adam the Air conditioning Man,

I would like to say a big thank you for your help over the phone with a speedy appointment at the start of a Canberra winter. We are so grateful for your assistance. Adam arrived at our house and went straight to work! Even though there turned out to be nothing wrong with our main airconditioner Adam got in touch with ACTEW and we moved onto getting to the source of the problem. Adam also took the time to check our small airconditioning unit and gave us invaluable advice with regards to its future… (It was very, very old and has since been retired).

We also had Adam replace our main filter which he took to be fitted and replaced and dropped back to our house in a couple of days. I will be recommending my friends and family use your services in the future. Thanks again,"

Eliza and Greg, Kambah - Canberra

"Hi, I am sending this note to say a special thank you for the assistance that your organisation provided to me today. I called a few minutes past 8 this morning to seek help with my air conditioner that was not cooling. The woman who took my call was very pleasant, helpful and efficient. I was advised that a technician would call between 10 and 2. In the event the technician, Reece, arrived about 1030 and proceeded to make things right. He too was pleasant, courteous and efficient.

I am most grateful for the way in which your organisation has responded to my call for help at what must be a very demanding time given the heat wave conditions in Canberra. Well done and thank you again."

Roy, Belconnen - Canberra

"A young fellow from Proactive Airconditioning has just left. I don't know if you give them a lot of work, but if he is an example of the work ethic that is indicative of that company then they would certainly be a company you could trust and rely on. He was excellent."

Sid, Bruce - Canberra

"Craig and I wish to thank you and your team, especially your technician, for such good service. Both times it has been quick, efficient and fixed the problem immediately. We are recommending your company to our friends, without hesitation."

Pip and Craig, Fraser - Canberra

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To experience our repairs, maintenance and reliable cooling systems for yourself, call us today on 02 6239 2345


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